State Farm® Insurance Agent Susan Fereday

"If you are looking for an office where you are ignored and talked over and left to feel that you are interrupting their day even when you walk into their office to pay, this is the office for you. My wife walked in to pay a fairly substantial bill as this is where we carry our insurance for our company with. It was difficult to get anybody's attention even just to pay. When finally getting their attention, they made it clear that we were interrupting something. We then had an incident that people carry insurance for and hope will never happen. Our house was broken into while myself, wife and children were at home. Our car was stolen. Upon trying to make a claim, I had the complete misfortune of talking to their receptionist Lillian. When making a claim about a traumatic incident, i feel that the expectation would be to listen and offer assistance in the process. Lillian made it clear that this is not the case. What she did make clear is that this office will not listen to you or have time for you. Apparently it is their job to talk over you and not listen. I had previously spoken with an agent and completed the tasks that were asked of me to start the process of a claim. Lillian let me know that I did not complete these tasks at all and was not able to listen to me for me to explain what was asked of me and that I had the actual text message showing that I had completed what was asked of me from their office. Lillian found it necessary to talk over me every time I tried to explain that I had done what they asked. "Will you let me finish" is what I was told while trying to explain the circumstances. So Lillian, thank you for a noteworthy display of a complete lack of concern, consideration, and customer service. I hope that someone will return the favor and give you the same lack of concern that you shared with me and my family in a situation that I believed was your job in a position where you are the customer paying where you thought a service was provided."

"When I bought a home in Estes I got a homeowners policy through State Farm for the first time and transferred over my auto as well. I can’t say enough good things about this office- they genuinely care about the people they’re working with. It was amazing to work with Russel- he helped walk me through every step of the process and was endlessly helpful and patient. Thank you!!"

"Have used State Farm here in Estes Park since we moved here. Great rates compared to other companies. We are a higher fire risk area but State Farm has our back! Russ is great to work with, professional, prompt and has our best interests in mind. Thanks Russ and Susan Fereday's office for keeping our investment, and business covered!!!"

"The experiences I have had with the State Farm Insurance Company in Estes Park have exceeded my expectations! I currently have auto and home insurance and when any need has come about the response and and need of assistance has been met in a timely and friendly manner. Russell Lenhart is exceptional and not only a trusted agent, but I consider him a friend! I know if and when I call he is there and willing to go to the distance to solve whatever problem I maybe facing. Thank you Russ!"

"Susan Fereday and her office offer amazing customer service and care. We’ve had several State Farm agents over the years this office is one of the best. Rates are comparable, but customer service is far superior to anything else we’ve ever experienced. Thank you Susan and staff!"

"I needed homeowners insurance in a hurry because my pervious insurer did not renew my policy (possibly due to fires in the area?). State Farm came recommended from some friends. I was willing to pay more if I had to, but it turns out that the homeowners is slightly more for better coverage, and all of my cars and motorcycles were less, so I end up saving money. I would highly recommend this office. I worked with Russell, who kept his sense of humor despite everything I threw at him, and set me up with a great package. Thank You!!!!!!"

"During my entire adult lifetime, I have had the pleasure to have the State Farm associate, specifically Susan Fereday and her staff working on my behalf. I have been approached many times to change my insurance provider. Why would I, though, when every state farm representative at Susan’s office is a close friend, or “like-family” who’s care and concern is felt not only in regard to each of my policies, but also, to myself, my family, and the community at large."

"We have been using State Farm Insurance for all of our insurance policies for over 45 years. Susan and her team have become more like family than "staff in an office." Moreover, the staff does know our policies like the back of their hand, keeps us involved in policy making decisions, and what may, or m ay not be best for our families best interests. We are grateful to them for all of their hard work, and the service that they provide to our community."

"I've never had a better insurance experience! It was clear, simple (understandable by an inexperienced person like me), FRIENDLY, and fast. I would recommend Susan Fereday to EVERYONE who needs house insurance! May I add that Russell Lenhart, the other State Farm agent who helped me, is excellent, too?"

"EDIT: 4/7/2021 Once again, State Farm has come through and taken care of us. We were recently involved in a car accident that seriously damaged our vehicle. After calling our agent, we started the claim process and were in a rental the same day. A few days later, we were offered a very fair settlement for the loss. Instances like this are exactly why we choose to stay with State Farm. ——- We’ve been with Susan for the past few years and been very happy with our experience and service. From hail damage to windshield cracks and everything in between, we’ve always been confident that when we needed to call Susan and her great staff, that we would be taken care of promptly and professionally. We’ve never been disappointed."

"We moved our entire relationship to Susan, after she was able to help us insure our home with much less hassle than the company we were with before. This year, I was involved in a serious accident, and was somewhat lost as to how to begin the process. She reached out to me (yes, she reached out to me...) when she heard of the wreck, and basically took the process over and got everything taken care of—rental car within days, a new car within a week or so. Truly exceptional service. Also, for what it’s worth, she is very involved, and cares tremendously about our community. I highly recommend her!"

"I was a loyal, safe customer without a claim for over a decade. I have also lived in this community long enough to know to support the local businesses. Let me tell you about getting nickeled and dimed by this State Farm office. To keep my point short, I went through a divorce nearly three years ago. I went into the office to change my auto policy and add home at that time. Nearly one year ago my rate for auto insurance goes up by twenty percent. Without warning, without making a claim, without a traffic ticket this State Farm in Estes Park spiked my rate. When I called ask my rate changed so dramatically, I got some B.S. about "rates are going up due to uninsured motor accident claims" by the owner/operator of this business. In short, I have to pay my dues for being a safe, responsible driver. I stayed loyal to this office after they reduced my rate change to only a ten percent increase. Fast forward, about a month ago this same office called me stating that I would need to be removed from multi-car discount rate plan, expect an adjustment. THIS WAS EXACTLY THE REASON I WENT IN THE OFFICE THREE YEARS AGO. Not only did they raise my rate, they also smacked me with a $25 policy change rate. Despite your urges to conduct business locally and be loyal...I challenge you to look else where for insurance. They are just another ethically challenged insurance office."

"My family and I have been working with Sue for over 13 years. She has consistently been able to quote the very best rates for our business and personal insurance products. Sue has always gone above and beyond for my family and she is by far the very best in the Estes Valley."

"Unbelieveable experience. Had been with Allstate for 3 years and switched over to State Farm with Sue Fereday after buying a home in Estes Park. I really wanted a local agent and company which is why I went here. My wife and I both got coverage on both our cars for a 6 month policy. 5 months into our policy two letters came in the mail stating that our policy had been cancelled after the second month. They were dated from that time but they were not received until 3 months later which is very suspicious. They cancelled both our policies because of a driving charge for having plates in my windshield from 4 years ago! How this didn't show up when I got the insurance I will never know. Why they cancelled my wife's policy as well I'll never know, even though I asked multiple times. They put no effort into contacting me or my wife outside of two letters, one for me and one for my wife, which were both addressed to me and came in months late. Not one phone call or email, and when I asked Sue's office about the lack of contact, they said because they aren't legally obligated too. So now we both have to pay a massive fee to get insurance elsewhere because of a very large 3 month gap in coverage. Through all of this her office staff had me on hold over a dozen times and switched me back and forth, obviously doing everything they could to stall or get me to hang up. Had either of us been pulled over during this time we would have been in some serious trouble. Horrendous customer service, which is basically the most important part of her job. She obviously doesn't care about her customers, and she and her staff come highly unrecommended."